FAQ's

At BHBB USA, we offer two premier service categories: Luxury Transportation and Exclusive Concierge Services. Our mission is to seamlessly integrate into your solutions team in Miami, delivering on every request with precision and dedication. We prioritize your time, safety, and comfort, ensuring an experience that embodies excellence through meticulous attention to every detail.

BHBB USA’s Chauffeur Services are tailored for clients who value security, reliability, and luxurious, “door-to-door” limousine experiences. We specialize in Airport Transfers for seamless, punctual pickups and drop-offs, as well as Hourly Rides for flexible, customized travel within the city. With a global network of over 5,000 trusted affiliates and active memberships in the Florida and National Limousine Associations, we ensure each journey—whether local or international—meets the highest standards of professionalism and comfort, redefining convenience and elegance for every client.

The BHBB USA Concierge Service was created to meet the needs of various clients, mainly visitors to Miami. It includes any request that our clients can pay for, within the state and federal laws of the United States. All requests must be made in writing via SMS, WhatsApp, or email and must be prepaid. BHBB USA charges a management commission on the official prices of the requested service.

BHBB USA recommends all the services it offers based on client feedback, but is not responsible for any inconvenience from third-party services. As a policy, we do not work with service providers who have consistently negative reviews from clients, as they do not align with the quality of service we provide.

Examples of the services we offer include:

• Yacht tours
• Executive planes
• Jet skis
• City tours
• Therapeutic massages
• Tailor
• Chef
• Singer
• Salsa instructor
• Manicure and pedicure
• Facials
• Hairdressing
• …

Absolutely!

Waiting time is defined as the time that the limousine and chauffeur are required to wait at a location beyond the initially scheduled departure time, either because of the client’s delay or due to other unforeseen circumstances.

Waiting time charges will be added to the final invoice and are payable upon the completion of the service.

 Generous Waiting Time Policies

We offer ample waiting times at no additional charge to accommodate your schedule:

• International Flights: 60 minutes
• National Flights: 45 minutes
• Seaports and FBOs: 30 minutes
• County Pick Up: 15 minutes.

After the initial Generous Waiting Time period, an additional charge will apply in 30-minute increments at our hourly rate. Once the initial waiting period of 1 hour has elapsed, the vehicle will become available for a new reservation.

BHBB USA reserves the right to terminate the service if the client exceeds the maximum waiting time allowed without prior notification or reasonable cause. In such cases, the client may be responsible for the full-service fee.

The minimum hourly rate at BHBB USA requires a booking of at least 3 hours. This means that a minimum fee for 3 hours will be applied, regardless of the actual duration of your trip.

Operational Efficiency: Preparing a limousine for service involves time and effort. The chauffeur must clean and prepare the vehicle, ensuring it is in excellent condition and ready for the client. Therefore, they must arrive several minutes early, considering the increasing traffic in Miami. This process is similar whether the service is short or long. To make the best use of their resources, companies often prefer longer bookings.

BHBB USA specializes in offering VIP BLACK SUV EXPERIENCE, providing high-end, luxury SUVs for chauffeured transportation, ensuring a top-tier experience for their clients. Additionally, through their affiliate network, BHBB USA offers other types of vehicles to cater to various transportation needs.

At BHBB USA, passenger safety and comfort are our top priorities. To ensure adherence to transportation safety regulations, we match the number of passengers to the available seat belts in our BLACK SUVs. Our standard configuration accommodates 4 passengers for an optimal and comfortable ride. For larger groups, we offer SUVs with capacity for up to 6 passengers, and for maximum capacity, vehicles with seating for 7 passengers are available. All vehicle options are subject to availability.

In addition to passenger capacity, our SUVs are designed to handle a variety of luggage needs. Depending on suitcase sizes, our vehicles can typically accommodate between 4 to 7 pieces of luggage, ensuring that both passengers and their belongings travel securely and comfortably.

Cancellation and Rescheduling Policy

Ground and Airport Services:

• Free Cancellations: Accepted via email, SMS, WhatsApp, or phone call. Must be made at least 24 hours before the scheduled pickup.
• Future Credit: Cancellations made within the policy timeframe will receive a credit for future bookings, valid for up to 90 days after the cancellation date.
• Special Events: Require a 1-month cancellation notice.
• Standard Services: A notice for cancellation is required to avoid charges.

Concierge Services:

• Free Cancellations: Accepted via email, SMS, WhatsApp, or phone call. Must be made at least 48 hours before the scheduled service.
• Future Credit: Cancellations made within the policy timeframe will receive a credit for future bookings, valid for up to 90 days after the cancellation date.
• Special Events: Require a 1-month cancellation notice.
• Standard Services: A notice for cancellation is required to avoid charges.

Additional Information:

• Rescheduling is possible within 90 days. Please contact us to accommodate your future scheduling needs.
• For special vehicles, please feel free to contact our office for personalized assistance.
• Special Event Policy: A 1-month cancellation notice is required for all special events to avoid any associated charges. If you are unsure whether your booking qualifies as a special event, please reach out to us prior to making your reservation. You can contact us via email at info@bhbbusa.com, WhatsApp, SMS, or phone at +1 (631) 922-1244. We are happy to assist in confirming the details of your booking. Special events typically include, but are not limited to: F-1 Racing, Art Basel, major sports and concert events, national holidays, or any booking exceeding $10,000.00 USD. Please inquire if you have any questions regarding your specific event.

We can send you a receipt as needed. Alternatively, you may request a receipt to be emailed upon completing the trip. Please contact us via email at info@bhbbusa.com and SMS or WhatsApp at +1 (631) 922-1244.

The client is responsible for notifying the limousine company as soon as possible of any delays or changes in the pick-up schedule.
If the client anticipates that the service will require additional waiting time beyond what is initially scheduled, the client should inform the limousine company in advance. Failure to do so may result in additional charges.

It depends on local laws and the policies of the limousine service. Many services allow alcohol consumption inside the vehicle, but you should check with the service provider and follow local regulations.

No, BHBB USA prioritizes safety for all passengers and chauffeurs. Carrying or using weapons in their limousines is strictly prohibited, as it poses a significant safety risk. BHBB USA adheres to strict safety protocols and regulations to ensure a secure and comfortable environment for everyone.

No, it is strictly prohibited to use a BHBB USA limousine for any illegal activities, including the transportation of drugs. BHBB USA, like any reputable transportation service, rigorously adheres to local, state, and federal laws and regulations. Engaging in illegal activities, such as transporting drugs, not only endangers your safety and the safety of BHBB USA personnel but is also illegal and unethical. BHBB USA explicitly prohibits the use of its services for the transportation of drugs, both for passengers and chauffeurs while in service to BHBB USA.

 Here is a simplified explanation of the main differences between the two, based on the quality/price ratio. In summary, whether you are looking for a quick and generally economical service or a planned and high-quality guaranteed service, here are the key points:

Limousine:

• Price: Generally higher
• Service: Planned, high quality
• Vehicles: Luxury
• Chauffeur: Guaranteed; the chauffeur waits for the client
• Waiting time (free of charge):
  • 15 minutes in the county
  • 30 minutes at seaports
  • 45 minutes for domestic flights
  • 60 minutes for international flights
• Airport service: Meet-and-greet service and assistance with luggage inside the airport, as well as curbside pickup

Ride-Share:

• Price: Variable
• Service: Last-minute, variable quality
• Vehicles: Variable
• Driver: Not guaranteed; generally, the client waits for the driver to arrive
• Waiting time:
  • Uber drivers start getting paid after 2 minutes of wait time
  • After 5 minutes, wait time is included in the fare (10 minutes for Comfort, Business Comfort, Comfort Electric, and 15 minutes for Premier Reserve trips)
  • Drivers can choose to cancel the trip after the wait time, and the rider will be charged a cancellation fee
• Amenities: Not guaranteed
• Airport service: Only curbside pickup.

BHBB USA is based in Mid Beach, Miami Beach, Florida, offering VIP Black SUV experiences to destinations across South Florida, with popular routes including Orlando, Palm Beach, Broward, Miami, and Key West. Through our affiliate partnerships with the Florida and National Limousine Associations, BHBB USA also provides seamless luxury transportation services worldwide.

Advance Reservations

At BHBB USA, we highly recommend booking your luxury transportation well in advance. Ideally, reservations should be made after confirming your flight schedules, restaurant reservations, hotel bookings, special events, and other essential plans. Arranging your transportation early guarantees a stress-free journey where all your needs are seamlessly covered.

Last-Minute Reservations

For last-minute reservations, bookings can be made directly on our website with at least 6 hours’ notice before your desired pick-up time. For more urgent needs—between 6 and 2 hours before pick-up—please contact us directly via email at: info@bhbbusa.com, WhatsApp Business, SMS, or phone at: +1 (631) 922-1244.

To facilitate your reservation, please ensure you have a profile with BHBB USA with all your credit card information verified. If you do not have a profile, please have your credit card and ID information ready so we can send you an email for financial verification before confirming your last-minute transportation.

At BHBB USA, we are committed to the safety and security of our clients’ financial information, ensuring it is handled with the utmost confidentiality and care.

Yes, at BHBB USA, we are pleased to accept cash payments for our limousine services. However, to secure your reservation, we require a signed Credit Card Authorization Form. This authorization will place a hold on your credit card for the reservation amount and will remain on file for every future request received from you at BHBB USA. This process ensures that each booking is fully confirmed and adheres to our Client Protection Financial Information policy, providing an added layer of security for both you and BHBB USA. Once the authorization is in place, you are welcome to settle the final balance in cash with your chauffeur at the time of service.