FAQ's

At BHBB USA, we offer two premier service categories: Luxury Transportation and Exclusive Concierge Services. Our mission is to seamlessly integrate into your solutions team in Miami, delivering on every request with precision and dedication. We prioritize your time, safety, and comfort, ensuring an experience that embodies excellence through meticulous attention to every detail.

BHBB USA’s Chauffeur Services 

1. Fully Licensed & Insured Vehicles

• Every ride is protected for your safety, ensuring peace of mind.
• Our fleet undergoes rigorous maintenance and adheres to all regulatory requirements.

2. Airport Meet & Greet Services

• We partner with major airports to track your flights and adjust pickup times.
• Your chauffeur will meet you at baggage claim and assist with your arrival. Complimentary waiting time and any additional waiting charges follow the policy confirmed for your reservation.

3. Flexible Waiting Time

• Ample waiting times at no additional cost to accommodate your schedule:
  • International Flights: 60 minutes
  • National Flights: 45 minutes
  • Seaports and FBOs: 30 minutes
  • County Pick-Up: 15 minutes

4. Professional Chauffeurs

• Experienced & Well-Trained: Our chauffeurs dress in full executive attire (dark suit, tie, shirt, and polished shoes) for a refined experience.
• Local Expertise: Skilled in navigating Miami’s roads and traffic patterns, ensuring timely arrivals and smooth travel.
• Safety & Discretion: Emphasis on passenger security and privacy throughout the journey.
• Flight Tracking: BHBB USA monitors flight status to coordinate airport pickups and adjusts arrival planning when flight times change. Complimentary waiting time and any additional waiting charges follow the policy confirmed for your reservation. See the waiting-time policy below.

5. All-Inclusive Pricing – No Hidden Fees

• Tolls, Gas, Airport/Seaport Fees & Parking are all covered.
• Chauffeur Gratuities are also included, giving you a transparent final price.

6. Global Affiliate Network

• With over 5,000 affiliates worldwide offering door-to-door services, we ensure a smooth and uninterrupted travel experience wherever you go.

7. Luxury Amenities

• Complimentary Fiji Water (or similar), Wi-Fi, and entertainment options in most vehicles.
• We focus on comfort, ensuring a first-class environment.

8. Personal Chauffeur Miami with Dedicated Support 

• 24/7 Availability for last-minute changes or special requests.
• Itinerary Assistance: Recommendations for top restaurants, hotels, and local attraction

The BHBB USA Concierge Service was created to meet the needs of various clients, mainly visitors to Miami. It includes any request that our clients can pay for, within the state and federal laws of the United States. All requests must be made in writing via SMS, WhatsApp, or email and must be prepaid. BHBB USA charges a management commission on the official prices of the requested service.

BHBB USA recommends all the services it offers based on client feedback, but is not responsible for any inconvenience from third-party services. As a policy, we do not work with service providers who have consistently negative reviews from clients, as they do not align with the quality of service we provide.

Examples of the services we offer include:

• Yacht tours
• Executive planes
• Jet skis
• City tours
• Therapeutic massages
• Tailor
• Chef
• Singer
• Salsa instructor
• Manicure and pedicure
• Facials
• Hairdressing
• …

Absolutely!

Prepare the flight details and meeting arrangements with our South Florida airport pickup guide.

Point-to-point transfers

For commercial flight arrivals, complimentary waiting time begins when the aircraft is at the gate and passengers are permitted to disembark. The included period is 45 minutes for domestic flights and 60 minutes for international flights.

Other included waiting periods are 30 minutes for seaports and FBOs and 15 minutes for local pickups.

Wait time exceeding these grace periods is billed in 30-minute increments at the applicable hourly rate. Waiting time charges will be added to the final invoice and are payable upon completion of the service.

For commercial flight arrivals, if 60 minutes have passed since the aircraft reached the gate and disembarkation was permitted, and no contact or response has been received, the vehicle may be released. If you have contacted BHBB USA about an immigration or baggage delay, this no-contact condition does not apply; continued waiting must be coordinated.

Extra vehicle availability beyond a point-to-point transfer is not guaranteed because another confirmed booking may follow. Check availability with BHBB USA before planning continuing service.

Cancellation and no-show charges follow the terms applicable to your reservation.

Hourly service has no separate waiting-time surcharge. Time before boarding and between stops counts toward the service duration from the confirmed booking start. Additional hourly time is covered by the confirmed arrangement and billed under the agreed hourly rate, minimum and billing terms, without separate extension approval. Keep the chauffeur or dispatcher informed of route and stop changes.

The minimum booking time depends on the vehicle, service type and date and is confirmed with your quote. Hourly service is billed under the agreed hourly rate, minimum and billing terms. A point-to-point transfer is quoted for its confirmed itinerary.

Compare hourly and point-to-point service when choosing the arrangement for your itinerary.

At BHBB USA, we prioritize the safety of all passengers, especially children. Here’s how we handle child seat services, emphasizing your responsibilities as outlined in Florida Statute 316.613:

• Child Seat Availability: We provide child seats for various age groups, including infant, convertible, and booster seats. Please inform us during the booking process to ensure availability.
• Bringing Your Own Child Seat: You are welcome to bring your own child seat if preferred.
• Associated Fees: A nominal fee may apply for providing child seats, ensuring we maintain high-quality, safety-compliant equipment.
• Safety Standards: BHBB USA ensures that all child seats we provide comply with local safety regulations. While our chauffeurs are trained to assist with installation, Florida Statute 316.613 states that the “ultimate responsibility for deciding whether a child seat is used and ensuring it is securely installed lies with the parent, guardian, or individual responsible for the child.”
• Legal Exceptions: According to Florida Statute 316.613, certain vehicles such as limousines, taxis, and chauffeur-driven cars are “exempt from child restraint system requirements when the operator and the vehicle are hired and used for the transportation of persons for compensation.” However, BHBB USA strongly recommends using child seats in all circumstances to prioritize your child’s safety.

For more details, you can review Florida Statute 316.613 at this official link https://flsenate.gov/laws/statutes/2014/316.613

BHBB USA specializes in offering VIP BLACK SUV EXPERIENCE, providing high-end, luxury SUVs for chauffeured transportation, ensuring a top-tier experience for their clients. Additionally, through their affiliate network, BHBB USA offers other types of vehicles to cater to various transportation needs.

At BHBB USA, passenger safety and comfort are our top priorities. To ensure adherence to transportation safety regulations, we match the number of passengers to the available seat belts in our BLACK SUVs. Our standard configuration accommodates 4 passengers for an optimal and comfortable ride. For larger groups, we offer SUVs with capacity for up to 6 passengers, and for maximum capacity, vehicles with seating for 7 passengers are available. All vehicle options are subject to availability.

In addition to passenger capacity, our SUVs are designed to handle a variety of luggage needs. Depending on suitcase sizes, our vehicles can typically accommodate between 4 to 7 pieces of luggage, ensuring that both passengers and their belongings travel securely and comfortably.

Cancellation and Rescheduling Policy

Cancellation requests are accepted by email, SMS, WhatsApp or phone.

Standard Sedan & SUV cancellations

For standard Sedan and SUV reservations, cancel at least 24 hours before your scheduled pickup time to receive a full refund of the amount paid for your reservation.

The refund includes any deposit paid and is not reduced by processing fees.

Standard Sedan and SUV reservations cancelled less than 24 hours before the scheduled pickup time are automatically treated as no-shows and charged at 100% of the reservation price because capacity has been reserved for your service. We understand that plans can change. BHBB USA provides a transportation credit to offer flexibility and support our ongoing relationship with you.

Transportation credits

The following terms govern the use of Transportation credits when a credit has been issued.

These transportation credit terms apply to Sedan, SUV, Sprinter and all other BHBB USA transportation categories.

Your credit starts on the original reservation’s scheduled pickup date and expires 90 calendar days after that date. The new service must take place within this period.

The credit is based on the contracted value of your original reservation. You may select any transportation category, provided the total price of the new reservation is equal to or less than that original contracted value.

Availability and pricing depend on the requested market and service dates when the credit is redeemed. Applicable special-event pricing is included when determining the price of the new reservation.

You may use the credit for yourself or arrange transportation for a family member, colleague or another person you designate. It may be used for BHBB USA transportation services in South Florida, elsewhere in the United States or internationally, subject to availability.

Special events

All special events require one month’s advance cancellation notice, including Sedan and SUV reservations and Concierge services. The standard 24-hour Sedan and SUV and 48-hour Concierge notice periods do not replace this special-event requirement.

Special events include, but are not limited to, Formula 1, Art Basel, major sports and concert events, national holidays, and bookings exceeding US$10,000. Please contact BHBB USA before booking if you are unsure whether your reservation is classified as a special event.

Concierge Services:

• Free Cancellations: Accepted via email, SMS, WhatsApp, or phone call. Must be made at least 48 hours before the scheduled service.
• Cancellation credits: Concierge services do not include cancellation credits.
• Late cancellations: Concierge cancellations received after the applicable cancellation deadline are automatically treated as no-shows and charged at 100% of the reservation price because the service was scheduled and reserved exclusively for your booking.
• Special Events: Require a 1-month cancellation notice.
• Case-by-case alternatives: BHBB USA may evaluate an alternative on a case-by-case basis. Any alternative is subject to BHBB USA’s approval and is not guaranteed.

Other transportation categories and rescheduling

For cancellation notice requirements for other vehicle categories, please review our Terms & Conditions and your reservation confirmation. Contact BHBB USA for assistance with special vehicles or rescheduling. Transportation credits must be used for a service performed within the 90-calendar-day period described above.

If you are unsure whether your booking qualifies as a special event, please contact us before making your reservation: info@bhbbusa.com, WhatsApp, SMS or phone at (786) 834-6168.

At BHBB USA, we automatically send your receipt and invoice upon the completion of your booking. Should you require an additional copy or encounter any issues, please don’t hesitate to contact us:​

• Email: info@bhbbusa.com

• SMS/WhatsApp: (786) 834-6168​

Use the separate payment link or portal provided by BHBB USA to enter your full card details. Do not include your full card number or CVV in the authorization document, email, text message or chat. If you have questions about a payment request, contact BHBB USA before providing your information.

A credit card on file is required regardless of your final payment method. Before accepting the card, BHBB USA requires identity verification and written authorization.

BHBB USA sends your written authorization through DocuSign. Complete the requested identification, contact and billing information, identify the card by its last four digits and expiration date, and sign the authorization. Enter full card details only through the separate payment link or portal provided by BHBB USA.

Your reservation is confirmed when BHBB USA issues written confirmation.

What is DocuSign used for?

BHBB USA uses DocuSign to obtain and document your written card authorization. Card authorization and payment processing are separate steps. Your final payment method is recorded in your billing documentation.

Yes. Cash, Zelle, Venmo, Cash App and other methods accepted by BHBB USA may be used with prior coordination and approval. A credit card on file is still required.

BHBB USA preauthorizes the reservation amount before service. If you pay by credit card, the preauthorized amount is captured after service. Once full payment is received through an approved alternative method, BHBB USA does not capture that preauthorized amount. The hold is released according to the applicable bank terms and timelines. Your receipt records the payment method used.

Charges for cancellations and no-shows remain governed by the applicable reservation terms and payment authorization.

Notify BHBB USA or your chauffeur as soon as possible of pickup, passenger or stop changes so the itinerary can be coordinated.

Point-to-point transfers have their own included waiting allowance and applicable waiting charges. Extra vehicle availability beyond the confirmed transfer is not guaranteed because another reservation may follow; check availability with BHBB USA before planning continuing service.

Hourly service has no separate waiting-time surcharge. Time before boarding and between stops counts toward the service duration from the confirmed booking start. Additional hourly time is covered by the confirmed arrangement and billed under the agreed hourly rate, minimum and billing terms, without separate extension approval. Keep the chauffeur or dispatcher informed of route and stop changes.

It depends on local laws and the policies of the limousine service. Many services allow alcohol consumption inside the vehicle, but you should check with the service provider and follow local regulations.

No, BHBB USA prioritizes safety for all passengers and chauffeurs. Carrying or using weapons in their limousines is strictly prohibited, as it poses a significant safety risk. BHBB USA adheres to strict safety protocols and regulations to ensure a secure and comfortable environment for everyone.

No, it is strictly prohibited to use a BHBB USA limousine for any illegal activities, including the transportation of drugs. BHBB USA, like any reputable transportation service, rigorously adheres to local, state, and federal laws and regulations. Engaging in illegal activities, such as transporting drugs, not only endangers your safety and the safety of BHBB USA personnel but is also illegal and unethical. BHBB USA explicitly prohibits the use of its services for the transportation of drugs, both for passengers and chauffeurs while in service to BHBB USA.

 Here is a simplified explanation of the main differences between the two, based on the quality/price ratio. In summary, whether you are looking for a quick and generally economical service or a planned and high-quality guaranteed service, here are the key points:

Limousine:

• Price: Generally higher
• Service: Planned, high quality
• Vehicles: Luxury
• Chauffeur: Guaranteed; the chauffeur waits for the client
• Waiting time (free of charge):
  
  • 15 minutes in the county
  • 30 minutes at seaports
  • 45 minutes for domestic flights
  • 60 minutes for international flights
• Airport service: Meet-and-greet service and assistance with luggage inside the airport, as well as curbside pickup

Ride-Share:

• Price: Variable
• Service: Last-minute, variable quality
• Vehicles: Variable
• Driver: Not guaranteed; generally, the client waits for the driver to arrive
• Waiting time:
  
  • Uber drivers start getting paid after 2 minutes of wait time
  • After 5 minutes, wait time is included in the fare (10 minutes for Comfort, Business Comfort, Comfort Electric, and 15 minutes for Premier Reserve trips)
  • Drivers can choose to cancel the trip after the wait time, and the rider will be charged a cancellation fee
• Amenities: Not guaranteed
• Airport service: Only curbside pickup.

BHBB USA is based in Miami, Florida, and operates as a service-area chauffeur company, providing prearranged pickup and drop-off service at the locations requested by our clients. We serve South Florida, including Miami-Dade, Broward, and Palm Beach counties, with transportation to and from MIA, FLL, DJT, private aviation terminals and FBOs, PortMiami, and Port Everglades. We also provide long-distance chauffeur service to destinations such as the Florida Keys, including Key West, and Orlando. Through our vetted affiliate network, BHBB USA can coordinate professional chauffeur transportation in major cities across the United States and worldwide.

Advance Reservations

At BHBB USA, we highly recommend booking your luxury transportation well in advance. Ideally, reservations should be made after confirming your flight schedules, restaurant reservations, hotel bookings, special events, and other essential plans. Arranging your transportation early guarantees a stress-free journey where all your needs are seamlessly covered.

Last-Minute Reservations

For last-minute reservations, bookings can be made directly on our website with at least 6 hours’ notice before your desired pick-up time. For more urgent needs—between 6 and 2 hours before pick-up—please contact us directly via email at: info@bhbbusa.com, WhatsApp Business, SMS, or phone at: (786) 834-6168.

To facilitate your reservation, please ensure you have a profile with BHBB USA with all your credit card information verified. If you do not have a profile, please have your credit card and ID information ready so we can send you an email for financial verification before confirming your last-minute transportation.

At BHBB USA, we are committed to the safety and security of our clients’ financial information, ensuring it is handled with the utmost confidentiality and care.

For group occasions, use our event transportation planning checklist to prepare the itinerary. When your details are ready, start your transportation reservation.

Yes. BHBB USA® is a federally registered service mark, registered with the USPTO on August 11, 2026, under U.S. Registration No. 8,388,817 on the Principal Register.

It covers chauffeur, limousine, and passenger transportation services, transportation reservations and coordination (International Class 39), and hotel and personal concierge services (International Class 45).

BAD HABBIT USA LLC, a Florida limited liability company based in Miami, Florida.

In the USPTO’s public TSDR system, under Registration No. 8,388,817.

Affiliates and partners may use only approved brand assets and accurate relationship language, as defined in the BHBB USA brand guidelines. Contact us for authorization.

Yes. BHBB USA® coordinates executive transportation with police escort and convoy operations across Miami-Dade, Broward, and Palm Beach. The service is designed for VIP movements, delegations, special events, and multi-vehicle motorcades, and includes coordination of routes, timing, access, and operational logistics. All escorts are subject to availability, jurisdiction requirements, and approval by the corresponding authorities.

Yes. Palm Beach International Airport was renamed President Donald J. Trump International Airport on July 9, 2026, and its IATA code changed from PBI to DJT on August 18, 2026.

It is the same airport in the same place. The terminals, the runways, the pickup and drop-off areas and the road access are unchanged, and so is the address: 1000 James L. Turnage Blvd., West Palm Beach, FL 33406.

Booking platforms and mapping services index airports by name. Now that the name has changed, searching “PBI” may return nearby businesses that have those letters in their name — a cellphone lot, a hotel, a rental car counter — rather than the terminal itself.

When booking a car, a flight or a hotel transfer, search DJT. If a system still does not recognise it, enter the airport address directly: 1000 James L. Turnage Blvd., West Palm Beach, FL 33406.

No. Your reservation with BHBB USA is unaffected — it is the same airport and the same pickup location.

If your airline ticket shows PBI and your booking confirmation shows DJT, or the other way round, both refer to the same terminal.